Tailored Gardens York

Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to all gardening, grounds maintenance and related services provided by Tailored Gardens York ("we", "us", "our") to the customer ("you", "your").

Unless otherwise agreed in writing, these Terms & Conditions apply to all work we undertake.

1. Quotations and Pricing

1.1. Any quotation provided is based on the information and conditions reasonably visible or known to us at the time of quotation.

1.2. Unless otherwise stated, quotations are estimates rather than fixed prices. Where unforeseen circumstances, additional work or substantially different conditions are encountered, we may discuss additional charges with you before carrying out the additional work.

1.3. Our hourly rates and other charges will be those agreed at the time of booking or stated on the relevant quotation, invoice or price list.

1.4. We reserve the right to review and increase our prices. Where you receive an ongoing or regular service, we will provide reasonable notice of any price increase.

2. Booking and Access

2.1. You are responsible for ensuring that we have safe and reasonable access to the property and the areas where work is to be carried out.

2.2. Where access is required and we attend the property but cannot gain access, or access is prevented or unreasonably restricted, the booked visit may still be chargeable.

2.3. This includes circumstances where:

• nobody is available to provide access when required;

• gates, doors or other access points are locked;

• keys, codes or access arrangements provided to us do not work;

• vehicles or other objects prevent reasonable access; or

• access is otherwise unavailable through circumstances outside our control.

2.4. Where possible, we will attempt to contact you before leaving the property. This does not remove the charge for the visit where the visit could not reasonably be completed because access was unavailable.

3. Payment

3.1. Unless otherwise agreed in writing, payment is due within 7 days of the invoice date.

3.2. You are responsible for ensuring that payment is made by the due date, irrespective of whether an invoice has been received by post or email.

3.3. Where an account becomes overdue, we reserve the right to suspend or cancel further work until the outstanding balance has been paid.

3.4. We reserve the right to charge interest and recover reasonable costs associated with recovering overdue payments where permitted by law.

4. Weather and Working Conditions

4.1. Gardening work is affected by weather and ground conditions. We may postpone, shorten, reschedule or alter work where conditions make the work unsafe, impractical or likely to cause damage.

4.2. Where a visit is postponed because of weather or unsafe conditions, we will endeavour to rearrange the work at the earliest reasonable opportunity.

4.3. Some work may be unsuitable during periods of drought, extreme heat, frost, waterlogging or other adverse conditions.

5. Hidden Services, Wires, Pipes and Fixtures

5.1. You must inform us before work begins of the location of any underground or concealed services, including but not limited to electrical cables, water pipes, drainage, irrigation systems, gas pipes, telecommunications cables and other utilities.

5.2. You must also inform us of any concealed or vulnerable items, fixtures, furnishings or structures that could reasonably be affected by the work, including but not limited to garden lighting, irrigation systems, ornaments, edging, drainage systems, furniture, buried objects and other installations.

5.3. Tailored Gardens York accepts no liability for damage caused to undisclosed or inadequately identified underground, concealed or hidden wires, cables, pipes, services, fixtures, furnishings, structures or other items.

5.4. Where the position or existence of a concealed item cannot reasonably be identified by us before work begins, we cannot accept responsibility for damage resulting from its presence.

5.5. You remain responsible for providing accurate information about your property and its contents where that information is relevant to the work.

6. Existing Conditions and Damage

6.1. We will take reasonable care when carrying out our work. However, gardens contain living plants, soil, roots, structures and other materials that can be affected by gardening activities.

6.2. We are not responsible for pre-existing damage, defects, poor workmanship by previous contractors, unstable structures, diseased or weakened plants, defective drainage, subsidence or other conditions that were present before we started work.

6.3. We are not responsible for damage resulting from conditions that could not reasonably have been identified before the work commenced.

7. Plants, Lawns and Living Materials

7.1. We cannot guarantee the survival, growth, flowering or condition of plants, lawns, hedges, trees or other living materials following our work.

7.2. Plant health can be affected by weather, soil conditions, pests, disease, drought, watering, wildlife and other factors outside our control.

7.3. Where we provide planting or lawn-related services, you remain responsible for ongoing watering and reasonable aftercare unless an ongoing maintenance service has been specifically agreed.

8. Herbicides, Fertilisers and Other Products

8.1. Where agreed, we may use appropriate herbicides, fertilisers, wetting agents, treatments or other horticultural products in accordance with the relevant product requirements and applicable legislation.

8.2. You must inform us before treatment of any plants, animals, ponds, watercourses, children's play areas, edible crops or other sensitive areas that may be affected.

8.3. We cannot accept responsibility for damage resulting from undisclosed sensitive plants, animals, water features, crops or other items.

9. Additional Work

9.1. If conditions differ substantially from those reasonably expected when the work was quoted, additional work or charges may be required.

9.2. Examples may include excessive growth, unusually difficult ground conditions, hidden obstacles, substantial quantities of waste, additional areas requiring work, or work taking significantly longer than reasonably anticipated.

9.3. Where practicable, we will discuss significant additional work and its likely cost with you before proceeding.

10. Waste and Disposal

10.1. Garden waste will only be removed where this has been included in the quotation or otherwise agreed.

10.2. Additional charges may apply for the removal, transportation or disposal of garden waste or other materials where this was not included in the original price.

10.3. We do not accept responsibility for waste or materials left on the property at your request.

11. Customer Responsibilities

11.1. You must provide us with accurate information relevant to the work.

11.2. You must identify any known hazards, concealed services, fragile items, access restrictions or other circumstances that could affect our work.

11.3. You are responsible for ensuring that children, pets and other people are kept away from areas where machinery, tools, chemicals or other potentially hazardous activities are taking place.

11.4. You must ensure that we are informed of any restrictions affecting access to the property.

12. Machinery and Equipment

12.1. We may use appropriate machinery, vehicles, tools and equipment to carry out the agreed work.

12.2. Gardening machinery may cause unavoidable minor disturbance, including noise, vibration, movement of soil or debris.

12.3. We will take reasonable care when operating machinery but cannot be responsible for damage caused by undisclosed underground or concealed services, structures or objects.

13. Health and Safety

13.1. We reserve the right to refuse, postpone or stop work where we reasonably believe that the conditions are unsafe.

13.2. This may include dangerous structures, aggressive animals, hazardous materials, unsafe access, severe weather, unstable ground or other significant risks.

13.3. Where work is stopped or postponed because of a safety issue that was not reasonably foreseeable, we will discuss the available options with you.

14. Recurring and Regular Services

14.1. Where regular maintenance work is agreed, visits will generally be carried out at the agreed frequency, subject to weather, seasonal conditions, access, holidays and other circumstances affecting scheduling.

14.2. A regular service does not guarantee that every visit will occur on exactly the same day or time unless this has been specifically agreed.

14.3. Unless otherwise agreed, regular services may be ended by either party with reasonable notice.

15. Cancellations

15.1. Please provide as much notice as reasonably possible if you need to cancel or rearrange a booked visit.

15.2. Where we have already allocated time, prepared equipment or travelled to the property, a cancellation or failed visit may be chargeable where permitted by law.

15.3. Any cancellation charge will be reasonable and proportionate to the loss or costs incurred.

16. Complaints

16.1. If you are dissatisfied with any aspect of our work, please contact us as soon as reasonably possible and explain the issue.

16.2. We will have a reasonable opportunity to inspect the work and, where appropriate, rectify any genuine workmanship issue.

16.3. You should not arrange for another contractor to rectify alleged defective work before giving us a reasonable opportunity to inspect and address the issue, except where urgent action is reasonably required to prevent further damage.

17. Liability

17.1. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

17.2. We will take reasonable care when carrying out our services.

17.3. Subject to your statutory rights, we are not liable for loss or damage arising from circumstances outside our reasonable control or from information that you have failed to disclose to us.

17.4. In particular, we accept no liability for damage arising from undisclosed or inadequately identified concealed wires, cables, pipes, services, fixtures, furnishings, structures or other hidden items.

17.5. We are not responsible for indirect or consequential losses where permitted by law.

18. Consumer Rights

18.1. Nothing in these Terms & Conditions is intended to remove or restrict any rights you have under applicable UK consumer protection legislation.

18.2. Where you are a consumer, our services will be provided with reasonable care and skill as required by applicable law.

18.3. Where any provision of these Terms & Conditions conflicts with a mandatory legal right, that legal right will take precedence.

19. Changes to These Terms

19.1. We may update these Terms & Conditions from time to time.

19.2. The Terms & Conditions applying to a particular job will normally be those in force when the work is agreed, unless otherwise agreed in writing.

20. Governing Law

20.1. These Terms & Conditions are governed by the laws of England and Wales.

20.2. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

Tailored Gardens York

These Terms & Conditions apply unless otherwise agreed in writing between Tailored Gardens York and the customer.